Residents of a block in Philadelphia’s Kensington neighborhood are pleading for help with a street they say is caving in after years of complaints to the city. Neighbors on Amber Street between Westmoreland and Ontario streets point to holes, uneven pavement, large metal plates and sections of the roadway that have caved in. Some fear the conditions could eventually cause a serious accident, including vehicles falling into the hole.  The NBC10 Investigators found 39 complaints to 311 since 2022 for a cave-in on the block. Three complaints remain open and are expected to be addressed between now and Nov. 14, 2026.  Karen Vail said residents want more than temporary repairs. “Just tear the whole street up, put new pipes and everything, new street so we don’t have to go through this again,” Vail said. Victor Berdecia said he has been trying to get the problems addressed for more than a year. “It’s all on 311, and that’s all they tell me to do,” Berdecia said. Neighbors said they worry when large vehicles, including school buses and garbage trucks, travel down the block. Residents have also raised concerns about a recent gas smell. Teresa Ball said crews have repeatedly investigated. “They went in the house three to four times, and then after they came back again because we keep smelling it. They went to everybody and said it’s got be from the street,” Ball said. Cellphone video from earlier this year showed a large hole in one section of the street. Neighbors said those issues involved pipes coming from some homes and that residents had to pay for the work. Residents said the city has also performed work on the street throughout the year, repairing individual problem areas. For Mary Gregory, the concerns extend beyond the condition of the roadway. She worries the problems could affect her home. “It’s something the city has to work on. The water department, the mayor, bring them out here to help us out. My house is falling in and my insurance is not paying for it,” Gregory said. NBC10 reached out to the city about the residents’ concerns. The city received NBC10’s questions, but had not responded as of Thursday afternoon. This story was originally reported for broadcast by NBC Philadelphia. AI tools helped convert the story to a digital article, and an NBC Philadelphia journalist edited the article for publication. ...read more read less