A Center City woman is seeking answers — and her money back — after a loose overhead wire hanging above tracks along an inactive SEPTA trolley route shattered her car’s windshield in the Chestnut Hill neighborhood in July. According to Enriquez, the incident occurred when she was on her way home after her nursing shift. During her drive, she noticed a bus swerve on the road. Moments later, as she slowed down, “something came from the sky.” “A cable, just that’s still connected to what I think is a live cable in the middle of a street, just laying there,” Enriquez said. “It’s dark. There’s no street lights. Nothing. Like I couldn’t have seen it. The bus driver definitely didn’t see it, and he hit it. It got stuck on the mirror, and it kind of catapulted it onto my windshield.” SEPTA bus with damage after the incident. Enriquez said when SEPTA Police arrived, they gave her a claim number so she could follow up on the investigation. “They told me they think it’s a trolley cable, but that they weren’t sure, that they were entitled to 30 days to investigate, and they would let me know,” she said. SEPTA eventually closed the claim, saying its review found a communications line in an area where SEPTA has overhead power lines. “SEPTA has no liability for your damages,” an email to Enriquez said. “The wire did not belong to SEPTA, it was a communications wire, we were unable to find out who owns it.” After Enriquez publicly expressed her frustration on social media and NBC10 reached out to SEPTA about the incident, she said the agency reopened her claim for further investigation. “I’m very disheartened because I was afraid when it originally happened, and I never found out if it was a live cable or not,” Enriquez said. “The question was, ‘Who does the cable belong to?’ And so I reached out to them and asked, ‘Listen, I know your property was damaged too. Did you ever find out who owns the cable?’ And they responded and said, ‘No, we have no idea who it belongs to, but we know it’s not SEPTA’s,'” Enriquez recalled. Enriquez said that her insurance covered the cost of replacing her windshield following the July 2 incident, but she said she still lost around $2,000 due to her deductible and two ways of lost wages. Now, she wants to know who is responsible for the wire in hopes of getting her money back. “I’m lucky that I had full coverage and I can get my car fixed through my insurance, but I shouldn’t have to,” Enriquez said. Enriquez also took to social media to express her frustration and ask people to help her “hold SEPTA accountable.” After NBC10 reached out to SEPTA about the incident, Enriquez said she received an email saying her claim had been “re-opened for investigation” and that the agency would be in contact. SEPTA officials also told NBC10 that their preliminary review showed it was a communication line in an area where SEPTA has overhead power lines. “We are continuing to look into this, and we are in communication with the person whose car was damaged,” the agency said. ...read more read less