Franklin Mint Federal Credit Union customers have been unable to access its website and digital banking features for nearly 24 hours because of a technical issue involving the credit union’s main website domain. The credit union said it also cannot send emails or text messages to members during the outage. It has not provided a timeline for when services will be restored. Franklin Mint Federal Credit Union has not said exactly what caused the issue. “Upon discovering the incident, we immediately took steps to address the situation and commenced an investigation with assistance from external cybersecurity specialists. Our teams are working diligently to restore services as quickly and safely as possible,” a spokesperson for the credit union wrote in a statement to NBC10. “FMFCU’s core systems remain operational, transactions continue to process, and our members’ funds are secure. Debit cards can still be used for purchases or at ATMs.” NBC10 Responds asked cybersecurity expert Matt Barnett what could cause an outage like this. Barnett said possible causes could include an internal issue, such as a bad software update, or something malicious, such as ransomware. Barnett said the lack of details could indicate that the credit union is still determining what happened. “When we aren’t given a lot of information, usually that’s because the organization is still trying to assess what happened, trying to get their arms around the incident, understand the impact. And much like a police investigation, you don’t release details until you’re really sure about what’s going on,” Barnett said. The credit union said transactions are still processing. Customers who are having trouble accessing their accounts can visit a branch or ATM or call the credit union’s member service center. For now, customers can get updates through the credit union’s Facebook page. Franklin Mint Federal Credit Union said it will email all members once services are restored. Customers affected by a bank or credit union outage should contact the financial institution first to find out what is happening and when service could be restored. They should also check automatic payments and withdrawals to make sure transactions are still going through. Customers should also be alert for scams. If someone calls, texts or emails claiming to be from a bank, customers should not provide account information. Instead, they should call the number on the back of their card or on their statement. This story was originally reported for broadcast by NBC Philadelphia. AI tools helped convert the story to a digital article, and an NBC Philadelphia journalist edited the article for publication. ...read more read less