Why hotel crisis plans collapse when panic sets in, according to hospitality leaders
Jun 16, 2026
Hospitality leaders are being forced to handle far more than operational disruption when crises hit, according to new research from the University of Surrey. Researchers found that modern crises demand emotional resilience, ethical judgment and rapid decision-making under intense public scrutiny.
https://phys.org/news/2026-06-hotel-crisis-collapse-panic-hospitality.html
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