A delivery robot shattered the glass of an Old Town bus shelter Tuesday in the second such incident of its kind.Video captured the moments after the robot, belonging to Coco Robotics, damaged the bus shelter near the intersection of Larrabee Street and North Avenue. The shelter was repaired by Wedne sday morning, but broken glass was still visible in the surrounding area.Coco Robotics was aware of the incident and is launching an internal investigation. "Across more than one million miles of deliveries, this is the first time one of our robots has collided with a structure like this. Our robots operate at a top speed of about 5 miles per hour, and safety is a top priority in how we design and monitor our systems," said Carl Hansen, Vice President and Head of Government Relations at Coco Robotics. "While this appears to be a rare, isolated event, we are committed to learning from it and ensuring it does not happen again." A Coco delivery robot makes its way to a customer to deliver some food to a customer in the Near West Side.Anthony Vazquez/Sun-Times Earlier this week, video of a delivery robot capturing the aftermath of a similar incident in West Town went viral and prompted responses from Ald. Walter Red Burnett (27th) and Serve Robotics, the owner of the robot."We are stressing the importance of public safety and consistent monitoring of these robots to prevent harm to people, infrastructure, and property,” Burnett said in a statement. “We have been informed that the company is in talks with the bus shelter provider, and both parties will look to have it repaired as soon as possible. We are glad that no one was hurt.”Serve Robotics was aware of the incident and worked with the bus shelter provider to quickly clean up the damages. The company was also reviewing what happened in an attempt to make improvements.“We have also been in contact with local stakeholders and are committed to addressing any concerns directly,” Serve Robotics said in a statement. “We take this matter very seriously.”Serve and Coco are operating bots on Chicago’s north and west sides under a pilot program the City Council passed in 2022. Coco came to town in 2024, and Serve started deploying its fleet last September.A petition to pause the program until after a public hearing has garnered over 3,700 signatures and in the 27th Ward, Burnett says he’ll continue to take feedback on the program from residents and local businesses.“We will consider their performance in complying with safety protocols before making a determination on their presence in the ward following the pilot,” Burnett said. ...read more read less