My wife and I are 33-year Park City locals, living in Park City each winter. We had previously enrolled in Deer Valley Resorts’ various local programs. Last year one of their customer service people told us Deer Valley wanted to encourage locals back to Deer Valley and introduced the local limi ted pass Monday to Thursday. We bought the pass and encouraged several of our friends to also buy the pass and those friends encouraged other to do the same.   It is no one’s fault that this season has been dreadful. Very little of their new expanded area was open and when parts of it were, the snow conditions were not good.  Recently, we went to Deer Valley and were told that this week and next week were blackout periods. We spoke to a ticket office supervisor and were given no consideration.  We informed her that we leave the USA on Thursday, but this had no effect on their set-in-stone policy. Had we been able to ski the resort for more than 16 days since we arrived on Dec. 18, we would have accepted it.   It is their fault, however, that they gave no consideration to the local people who bought your passes and were arbitrarily blacked out for two weeks. The whole town was empty, businesses were suffering, the resort was not full, but they stuck to their policy that did not take into account the poor conditions and limited skiing.  One would have hoped that case-by-case reviews on the blackout rules could have been implemented, but no, their customer service was poor and inflexible, which is very disappointing.   Our group will not buy their pass again. As the social media comments on their inflexible rules builds, they will lose even more of the people they intended to lure.  This was not the reintroduction to Deer Valley we all anticipated. Michael Gerondis Park City and Australia The post Inflexible rule-keepers appeared first on Park Record. ...read more read less