As any driver can tell you, it can be frustrating to get back to your car and see an envelope that says “violation” on their windshield. In one particular instance, an NBC10 Responds viewer says that when it happened to him, it wasn’t his fault but the SEPTA parking app that was wrong. Everyone morning, Michael parks at the Regional Rail Haverford Station parking lot and uses his phone to pay through SEPTA’s parking app. On one of his recent commutes, he was sure that he followed the payment directions in the app. “I paid my $2, came back from work and I had a ticket,” he said. Michael said he couldn’t understand why he was cited and took a second look at the app. “Right at the top, it says, ‘Be sure to select the parking meter closest to your vehicle,'” he explained. When looking at the app, the meter closest to him should be the Haverford Station on the Paoli Thorndale Line, but when he pays that meter it’s actually for a spot on the Norristown High Speed Line lot. The two SEPTA lines share a name, Haverford Station but they are a mile apart and the app seems confused about which meter the commuter should pay. This issue is not just at the Haverford Stations. NBC10 Responds discovered a similar problem at the Ardmore Stations where the Norristown High Speed Line and Regional Rail have separate stations with similar names. Again in this situation, all of the meters appear in the same area. “I’d like them to fix the app,” Michael said. NBC10 Responds reached out to SEPTA about the situation and showed spokesperson Andrew Busch what Michael experienced with the parking app. Busch said that SEPTA acknowledged the problem at the Haverford Station and the agency made the fix. “It was really just a matter of creating some separation so that those pins didn’t look like they were overlapping so folks could, you know, make sure that they’re paying for the appropriate lot,” Busch explained. Next, SEPTA is addressing the parking app confusion at the Ardmore Station. SEPTA told NBC10 Responds that it is aware of three people who were ticketed because of the parking app confusion. All of their ticket appeals were approved, including Michael’s. The transportation agency said that it doesn’t know if any other riders were ticketed and didn’t realize the issue so they are encouraging anyone who was wrongfully ticketed to contact customer service through the app. For more on the SEPTA parking app, click here. ...read more read less