WCCB stands in line with immigrants waiting for mandatory immigration checkins
Feb 11, 2026
CHARLOTTE, N.C. – Immigrants are still camping out at the Department of Homeland Security office in Charlotte because of long wait times for mandatory immigration check-ins. We first told you about the extended wait times last month.
Now, WCCB is getting a first hand look at the problem. We arr
ived at 8:00 on Wednesday morning where we found at least 100 people who all had the same appointment time for their check-in.
Although a sign posted says the office opens at 8:00am, a security guard started letting people in the door at 8:24am. As soon as he opened the door, the scene turned chaotic with people yelling in different languages. The people who had been camping out since Tuesday night signed a paper to mark their spots in line, but security honored whoever was closest to the door. Security allowed about 20-30 people inside. They walked through metal detectors before going into a room that was out of sight from the front door.
WCCB stood outside with the rest of the group that included elderly people, children and pregnant women all forced to stand up and wait with no bathroom.
“I’m an old man with diabetes and I have to use the bathroom every 30 minutes. We have to go to the gas station,” Mohammed, an immigrant from Palestine said. “Last year, I have the same problem, I came a couple times, stayed here for eight hours then they said no more can enter, no more appointments.”
By 11:30am, people start coming out of the office after their appointments. WCCB spoke to a Peruvian immigrant about his process.
“They ask you for your papers whenever you give it to them they take like, two to three hours to check them,” the Peruvian immigrant said. “We were literally crying because we didn’t know if we were going to come out.”
The Department of Homeland security says immigrants can reschedule their appointment online using the scheduler. The tool shows no appointments available for the Charlotte office for the next month.
A spokesman for DHS says immigrants can choose to self-deport if they’re tired of long wait times at check-ins. Immigrants who choose to leave the country using the CBP Home App can get $2,600 and a free flight back to their home country.
“We’re not that person to go and give up. We’re going to be here every day. If they like it or not, we’re going to be. There’s a lot of people that said that they’ve been here for three days,” an Ecuadorian immigrant said.
By 2:55pm, a security guard opened the door and said they would not take any more appointments Wednesday. He told people to come back Thursday. Most of the crowd waited at least eight hours and the majority of them were never seen. Some even people traveled from out of town for the appointments but they say being in America is worth the wait.
“We’re going to be here because we want to work and we want to help our families, and we’re going to help this country because this country is full of opportunities,” an Ecuadorian immigrant said.
WCCB reached out to Department of Homeland to Security to ask about scheduling, staffing and solutions to the ongoing problem with immigration check-ins. We have not heard back.
The Charlotte field office takes appointments for check-ins between 8am-2pm Tuesdays through Thursdays. While WCCB was there Wednesday, in the span of eight hours, security let people in two times, once at 8:24am and again at 1:55pm
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