Most employees aren’t saving time with AI, even though CEOs think they are, report says
Feb 03, 2026
SAN FRANCISCO (KRON) -- When it comes to artificial intelligence, there's a growing disconnect between CEOs and their employees. CEOs apparently think their companies' AI deployments are going swimmingly and that the technology is saving employees time.
Employees themselves, however, said the techn
ology isn't actually saving them much time. Many also report feeling overwhelmed by trying to incorporate it into their jobs.
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Those are the findings of a recent report from Section AI that were reported on by the Wall Street Journal. The survey of 5,000 workers from the knowledge sector found that people are using AI -- just not very effectively.
Among the survey's findings were that:
97% of the workforce are using AI poorly or not at all
25% say they save no time with AI
40% say they would be fine never using AI again
Leadership, meanwhile, seems oblivious to the growing gap between usage and value. Of the C-suite respondents surveyed:
81% thought their company had a clear, actionable policy for AI guidance, compared to just 28% of individual contributors
80% felt the tools exist with a clear process for accessing the technology, compared to just 32% of individual respondents
71% said there are clear, enforced policies that directly connect to AI strategy, compared to just 46% of individual contributors
66% felt their company had a formal AI strategy, compared to 20% of their workforce
Individual contributors, defined by the survey as knowledge workers who do not manage a team, are benefiting least from their companies' AI deployment. Many lacked clear access to an AI tool, tool reimbursement, or AI training.
As a result, they were more likely to say they felt anxious or overwhelmed by the technology, that to say it was having a transformative impact on their work. Even industries where you'd expect a high-level of AI adoption like tech companies, most AI use is for surface-level tasks like Google search, generating drafts, and editing for grammar and tone.
With 85% of the workforce reportedly lacking any kind of value-driving AI use case, and 25% saying they don't use it for work at all, there remains a persistent gap between AI usage and ROI, the report indicates.
The first step in closing that gap may lie in waking CEOs up to the gap between how they think their companies' AI deployments are going and how their employees actually feel about it.
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