One day after residents at The Willows of East Greenville in Montgomery County told NBC10 that they were left without heat for several weeks, repairs have been made. According to the Director of the Bucks County Department of Consumer Protection, Mike Bannon, some wiggle room is given to landlor ds if they are actively working to address the problem. Bannon also said that if this happens to you in freezing weather like this, your landlord is not the only call you should make to report the issue – try your local town hall too. In the case of The Willows, a citation was issued late on Thursday, Jan. 29 regarding how the heat inside the building went below 68 degrees. The citation came after the borough and co0unty said they had been dealing with the property’s management – Ingerman Management Company in Collingswood, New Jersey – for several weeks. Bannon told NBC10 that while many may want to change locations in a situation like this, not everyone will find a hotel or temporary housing solution. He says renters should always keep good documentation including emails that show how long the problem has been happening and the temperature your home has dropped to. Steps to take if you lose heat: Document all sides of the issue. How cold is it and for long has it been cold in your home? Save all communications regarding the issue. Follow up after missed deadlines. Call your town or borough code enforcement office. While many landlords will work to fix the problem and offer compensation for increased expenses, not all will, Bannon said. No providing heat is a leasing violation and this time of year repair companies are over worked and can take days to get to the call you’re waiting on. It’s best to report any issues you have had before the cold snap happens that way it is documented and can hopefully be fixed before the repair crews get too many calls to handle it quickly. ...read more read less