PGE announces bill credits for San Francisco customers affected by massive outage
Dec 23, 2025
PGE on Monday said it would issue customer credits to residential and business customers affected by the multi-day power outage in San Francisco.
Residential customers will automatically receive a $200 credit to their bill, and business customers will receive an approximately $2,500 credit, the u
tility said. The credits will appear on bills as “Customer Satisfaction Adjustment.”
If customers choose to, they can also pursue a separate claims process for extended outages, PGE said.
“We understand the significant impact that it caused for food spoilage for our residential customers,” PGE CEO Sumeet Singh said. “For one of the peak days of the year, the restaurants are very busy, city was full of people shopping the weekend before Christmas, that is not lost on us whatsoever and we’re committing to an expedited process.”
At its peak about 4 p.m. Saturday, the outage affected 130,000 customers across the city.
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